Field service management: 5 bad practices to abandon in 2020
The beginning of the year is always a time for resolutions. But this year, you’re going to stick to all of them. You’ll get a […]
The beginning of the year is always a time for resolutions. But this year, you’re going to stick to all of them. You’ll get a […]
At some point, every growing service company has to consider outsourcing part of its field operations. They’re facing many challenges: reducing costs, increasing agility in […]
On-site maintenance technicians are regularly called upon to meet with extremely stressed customers. The key for technicians is to know which behaviors to adopt and […]
Blockchain technology traces the entire life cycle of service calls to help field service providers improve customer satisfaction and avoid disputes over compliance with contractual […]
While there’s a clear trend to move toward digital field service management for performance and cost reasons, don’t push it too far. By definition, customer […]
Effectively dealing with customer complaints improves your company’s image, quality of service and customer loyalty. And, like other aspects of customer service, there are a […]
The digital transformation of business has also transformed people’s expectations of what quality customer service looks like. I know, stop the presses. Yet this isn’t […]
In a digital world, making a conscious decision to bring more humans back into customer service roles can give field service providers an important advantage […]
For most companies, it’s too expensive to have internal teams that maintain equipment. Outsourcing these tasks to specialists from an independent service provider or signing […]
The world of service is increasingly competitive. Whether you provide installation, aftermarket service or maintenance, your customers are always demanding more. The slightest mistake or […]
There are any number of quality standards, certifications, and methodologies you can follow to improve the quality of maintenance services. Here’s an overview of 5 […]
“Generation Y” is the term we use for those born between 1980 and 2000. This generation has been entering the labor market for a number […]
For service professionals, customer relationships are no longer a one-shot deal. In B2B, customers choose technical service providers that can support them over the long […]
Because you run a service company, you’ve realized that using paper to manage the activities of field service technicians is no longer enough to ensure […]
Competition is the biggest threat to every field service provider. The service market is constantly growing, and the number of players in every area of […]
The main problem with paper work orders is that they are often incomplete. If you move to paperless operations, it’s very important to verify the […]
